Development of SIS Programs
The Sustainable Infrastructure Society uses a 4-stage approach to develop new programs
for Community Water Suppliers. During each stage we consult
with various organizations including the SIS Board of Advisors, water supply systems,
provincial government ministries, specialists, and Industry Partners. By involving
all stakeholders in this systematic approach, we help ensure that the programs will
meet the needs of the community water supply systems.
Research
The success of our programs depends on the level of participation: the greater the
number of water suppliers that join a program, the greater the chances of achieving
economies of scale. These benefit all program
participants. During the research stage, we take the time to assess the level of
interest in a particular program. We contact dozens of community water suppliers
to identify their specific needs and to explore with them how these needs can be
met.
Planning
Once we have made a preliminary confirmation of the need for a program, we then
begin discussions with industry suppliers who may be able to supply products or
services to address the needs. We explore with suppliers how products or services
can be tailored to meet the needs identified in the most affordable way. During
this stage we may work with suppliers who can help us to further develop the program.
These suppliers may subsequently become SIS Industry Partners and provide their
products and services to community water suppliers under the terms of an Industry
Partner agreement.
Development
A complete SIS program requires many elements to be in place. These may include
guidebooks, worksheets, online web applications, contract agreements, and other
supporting material. As several organizations are involved in program delivery,
we must also create efficient business processes to ensure streamlined operation.
For example we use web based application forms. In some cases we first operate the
program on a pilot scale, when participation may be limited to selected Registered
Users. This allows us to fine tune the program details.
Launch
When all program elements are firmly in place we launch the program. The program
is then open to all our SIS Registered Users. We undertake promotional activities
to make sure all interested parties know about the program. We take the time to
contact individual water suppliers to invite them to investigate the new program.
During this process, we work with water suppliers to help them explore the potential
benefits they may enjoy.